We use your information in different ways. The table below details the use we make of each type of information.
Your name and contact details
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How we use your name and contact details
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For what?
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So that Jean-Jacques the postman can deliver your order
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By keeping this information we can pass it on to our logistics partner who, in turn, will pass it on to the postal services so that they can deliver your love order to you.
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To send you love letters by email or sms about news and news Thank you Handy
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We need to keep and use this data to be able to keep you informed of all our projects. We only send you this information with your permission.
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To be able to find you when we have updates on your order(s) or when you have questions relating to them.
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We need this information to be able to identify your old orders among those of other kitten customers .
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To prevent villains from cheating.
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To detect fraud, and protect you (and Merci Handy) against it. It's a shame, but it's essential.
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Display Thank You Handy ads while you browse the web.
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So that you can see our news, our offers, the products that you put in your basket and that you did not have time to order.
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Your birthdate
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How we use your date of birth
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For what?
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To prevent villains from cheating.
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To detect fraud, and protect you (and Merci Handy) against it. It's a shame, but it's essential.
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To send you love letters by email or sms on your birthday.
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We need to keep and use this data to be able to know when to wish you your birthday (or your half-birthday, we are like that). We only send you this information with your permission.
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Purchase history and saved items
What you bought and what you put in your basket without completing your order.
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How we use your purchase history and saved items
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For what?
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To bring you the products that you are most likely to love with all your heart.
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To ensure that you are offered the most relevant products, and to stay ahead of the competition.
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To provide you with support and to manage returns.
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We do this in order to fulfill our part of the contract with you and make everything as easy as possible for you.
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When you put products in your basket but you do not finalize your order, we remember the contents of your basket.
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So that you can complete your order easily on subsequent visits.
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All the times we talked together
The sweet words (or not) that you slipped us on social networks, by email,…
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How we use your contact history
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For what?
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To provide you with assistance.
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As in love we try to be the most helpful and available for you.
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Train our staff.
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So that when you contact us, you receive the best possible customer service.
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Information about your phone or computer and how you use our website
When you browse Merci Handy, we collect information such as the pages you visit, the time you spend on the site, the type of device you use or your IP address. Don't worry, this data does not allow us to identify you personally, we just know that someone has visited the site and carried out such and such an action.
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How we use information about your phone or computer and information about your use of our website
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For what?
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Improve our website in relation to your expectations.
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Sort of like when you stalk your date before a date. We want to look our best for you.
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Information about the accounts you link to us
It's when you register with your Facebook account on mercihandy.com.
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How we use your information on accounts linked to us
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For what?
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To allow you to easily create an account on our site.
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To facilitate your experience on our site
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Your answers to surveys, competitions and promotions
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How we use your responses to surveys, competitions and promotions
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For what?
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Manage surveys, competitions and promotions.
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If you don't register to play we can't find you when you win.
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We're too freedom-loving to tell you that you have to provide personal information. This decision is entirely yours and yours alone (your parents also if you are under 18). On the other hand, if you do not, it is possible in certain cases that you cannot buy on the site and it will be impossible for us to guarantee you an optimal customer experience. But whatever your choice, it's yours and we respect it.
